Refund Policy: If you cancel your rental at least 3 days before the pickup or delivery date, you will receive a refund minus the deposit. Deposits for any reason are not refundable. Cancellations made less than 3 days before the pickup or delivery date are non-refundable.
Rain-Check Option: For cancellations made less than 3 days before the event date, we offer a rain-check to use your payment towards a future rental based on availability.
Weather-Related Cancellations
Severe Weather: If the forecasted chance of severe weather is 40% or higher, or wind speeds or gusts are expected to exceed 20 MPH, we may need to cancel your tent rental for safety reasons. In this case, we will refund the tent rental cost only. All other items included in your rental order are not refundable.
Rain-Check Option: If we need to cancel your tent rental due to the conditions above and you would like to cancel the remaining items on your order we can offer a rain-check towards a future rental. This is subject to availability.
Rain-Checks
Validity: Your rain-check is valid for one year from your original event date.
Usage: Use the rain-check amount towards any future rental within one year. The customer must email us to request a rain-check and we must confirm that we received it by providing an email reply back. No exceptions.
Restrictions: Rain-checks are non-transferable and can only be used by the original reservation holder.
Rescheduling: To reschedule your rental within the one-year rain-check period, contact us as soon as possible. We’ll do our best to accommodate your request based on availability.