Cancellation, Refund, and Weather Policy

โœ… Miami Valley Party Rentals – Cancellation & Refund Policy

1. Cancellations:

  • 30+ days before pickup/delivery: Full refund minus the non-refundable deposit.

  • 14-29 days before pickup/delivery: 50% refund or a rain check for the full amount.

  • 7-13 days before pickup/delivery: 25% refund or a rain check.

  • Less than 7 days before pickup/delivery: No refund, but a rain check may be issued.

  • Day-of cancellations or no-shows: No refund or rain check.

2. Deposits:

  • All deposits are non-refundable, regardless of when the cancellation occurs.

  • Deposits cannot be transferred to another customer or redeemed for cash.

3. Rain Checks:

  • Rain checks are valid for 12 months from the original event date.

  • They can be applied toward future rentals of equal or greater value.

  • Rain checks are non-transferable and cannot be redeemed for cash.

  • Only one rain check can be issued per order.

4. No-Show & Missed Deliveries:

  • If the customer is unavailable at the scheduled delivery or pickup time, no refund will be issued.

  • A re-delivery fee may apply if the delivery must be rescheduled.

5. Weather-Related Cancellations:

At Miami Valley Party Rentals, safety is our top priority.

 

  • In the event of severe weather (e.g., high winds, storms, lightning, or flooding), customers may choose to:

    • Reschedule their rental to a future date (based on availability).

    • Receive a rain check for the full rental amount, valid for 12 months.

  • Refunds will only be issued if Miami Valley Party Rentals determines that conditions are unsafe and cancels the rental. This includes situations where:

    • Wind speeds exceed 20-25 mph, making it unsafe to set up or maintain tents.

    • Heavy rain or flooding makes delivery or setup impossible.

    • Severe weather warnings are issued that could endanger customers or staff.

  • In such cases, customers will receive a full refund minus the non-refundable deposit. Alternatively, they may choose to receive a rain check for the full amount, valid for 12 months.