Delivery Policies and Procedures

Delivery Policies & Procedures

Rental Condition

Our rentals are cleaned after every event. However, since they are regularly used for all types of indoor and outdoor events, some wear may be visible.

Payment

Full payment is required at least one day before delivery. If payment is not received, delivery may be delayed or canceled.

Minimum Order for Delivery

A minimum order of $75 (before tax, delivery, and setup fees) is required for delivery.

Delivery Locations

Standard delivery is to the first floor or main level. Deliveries to upper or lower floors may be available for an additional fee.

Delivery & Pickup Hours

Our standard delivery includes drop-off between 1 PM and 5 PM the day before your event, with pick up the following day after your event during the same time frame. For weekend events, rentals are typically delivered on Friday and picked up on Monday unless other arrangements are made in advance.

Same-day delivery and pickup are available for an additional fee on top of our standard delivery fee. Most wedding venues require same-day delivery and pick up. Parks are always considered same-day delivery and pick up.

Exact times are not guaranteed and depend on scheduling and demand.

Additional Services

Setup and teardown of rental items, must be arranged in advance, and will incur additional fees except for tent setups. Tent set up and tear down are included in the rental price.