Customer Pickup Policies and Procedures

Pickup Policies & Procedures

Rental Condition:

Our rentals are cleaned after every event. However, since they are regularly used for all types of indoor and outdoor events, some wear may be visible.

Payment:

Full payment must be made one day before pick up. If not received, your pick up may be delayed or canceled.

ID Requirement:

A valid state-issued ID is required for all pickups. We will make a photocopy of your license for record-keeping. Rentals cannot be released without a valid state-issued ID.

Vehicle Requirements:

Please make sure your vehicle is large enough to fit all rental items safely. 

If you contact us on the pick up day or realize the items won’t fit in your vehicle, we’ll add a standard delivery fee plus a $25 charge to your invoice. This must be paid before delivery.

Item Protection:

To ensure your items are protected during transport, blankets, tarps, or padding are required to shield them from weather and road debris. Straps are also required to securely fasten items, especially when using a truck or trailer. For maximum protection against the elements, we strongly recommend using an SUV, van, or enclosed trailer.

Pick up Process:

Pick up and return times are by appointment only. We will confirm a time for you to pick up and a time for you to return.

  • When you arrive: Pull up to the gate.
  • Location: We are in the first garage on the right.

Someone Else Picking Up?

Please email a copy of your state-issued ID to info@miamivalleypartyrentals.com. The ID must belong to the person listed on the invoice, as we can only accept identification from that individual.