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Frequently Asked Questions
The damage waiver covers any accidental damage to inventory items. It does not cover negligence or lost/stolen items and is non-refundable.
There are a few possible reasons:
Delivery-Only Items: Some items are designated for delivery only and cannot be picked up.
Item Availability: The items you selected may already be rented out.
Rental Window: We have a 72-hour rental window. If you're trying to book items within 3 days of your event, the system won't allow it. This ensures we can inspect and clean the items before they go out.
Yes, we do offer same-day delivery and pickup services. However, please note that availability may vary depending on factors such as rental item demand, staffing, and delivery routes.
If you require same-day services, we recommend contacting us well in advance to confirm availability.
Please note: Same-day services may incur additional charges.
Yes, rentals can be picked up the day before and dropped back off the day after your event.
If you lose or damage any rental items, you will be charged the replacement cost of the lost or damaged item(s).
Most cars and SUVs are suitable for transporting our rental items. However, please ensure your vehicle can accommodate the size and quantity of the items you're renting.
If you're using a truck or trailer, use blankets, tarps, or padding to protect the items from damage during transport. Secure the items with straps to prevent them from falling out of your vehicle. Enclosed trailers are preferred to protect against rain and road debris.
Yes, a 25% non-refundable deposit is required to secure your rental date. We cannot hold items or reserve a date without the deposit.
You can book rentals at any time. However, please note that our busiest seasons are Spring and Fall.
Yes, you can add or remove items from your rental order up to 5 days before the scheduled delivery or pickup date. Please note that availability and potential fees may apply.
If you need to make changes less than 5 days before your delivery or pickup date, we may not be able to accommodate your request. This is to ensure that we have enough time to prepare and deliver the items on time.
We recommend contacting us as soon as possible to discuss any changes you'd like to make to your rental order.
Permit requirements vary depending on your location and the size of the tent. Here's a general breakdown:
Residential Properties: Most residential properties in Ohio don't require a tent permit for smaller tents.
Public Property: If you're planning to set up a tent larger than 400 square feet on public property, you'll need a permit and fire safety inspection.
Additional Considerations:
Local Regulations: Always check with your local authorities for specific permit requirements in your area.
Multiple Tents: If you're using multiple tents, each one may require a separate permit. The cost of the permit is the customer's responsibility and will be added to your invoice.