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Frequently Asked Questions
The damage waiver covers accidental damage to rental items but does not cover negligence, misuse, or lost/stolen items. The fee is non-refundable.
There are a few possible reasons:
Delivery-Only Items: Some items are designated for delivery only and cannot be picked up.
Item Availability: The items you selected may already be rented out for that particular date.
Rental Window: We have a 4-day rental cutoff window. If you try to book items within 4 days of your selected delivery or pickup date, our software system will not let you. This ensures we have adequate time to inspect and clean the items before they go out.
Yes, we do offer same-day delivery and pickup services. However, please note that availability may vary depending on factors such as rental item demand, staffing, and delivery routes.
If you require same-day services, we recommend contacting us well in advance to confirm availability.
Please note: Same-day services will incur additional charges.
Yes, rentals can be picked up the day before and dropped back off the day after your event. Rentals booked for a Saturday or Sunday will need to be picked up or delivered on a Friday and returned or picked up on a Monday.
If you lose or damage any rental items, you will be charged the replacement cost of the lost or damaged item(s).
Most cars and SUVs are suitable for transporting our rental items. However, please ensure your vehicle can accommodate the size and quantity of the items you're renting.
If you're using a truck or trailer, use blankets, tarps, or padding to protect the items from damage during transport. Secure the items with straps to prevent them from falling out of your vehicle. Enclosed trailers are preferred to protect against rain and road debris.
Yes, a 25% non-refundable deposit is required to secure your rental date. We cannot hold items or reserve a date without the deposit. Rental total under $50, full payment is due.
You can book rentals at any time. However, please note that our busiest seasons are Spring and Fall.
Yes, you can add or remove items from your rental order up to 5 days before the scheduled delivery or pickup date. Please note that availability and potential fees may apply.
If you need to make changes less than 5 days before your delivery or pickup date, we may not be able to accommodate your request. This is to ensure that we have enough time to prepare and deliver the items on time.
We recommend contacting us as soon as possible to discuss any changes you'd like to make to your rental order.
Permit requirements vary by location and tent size. Below is a general guideline:
Residential Properties: Most residential properties in Ohio do not require a permit for smaller tents.
Public Property: Tents larger than 400 square feet set up on public property require a permit and a fire safety inspection.
Additional Considerations:
Local Regulations: Always check with your local authorities for specific permit requirements in your area.
Multiple Tents: Each tent may require a separate permit.
The customer is responsible for the cost of any required permits, which will be added to your invoice.